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  • Support Working time: 10:00 - 20:00 GMT+2 Working days only (Mon - Fri)
  • Estimated ticket and answers review time: 1-2 business days.
  • Please make sure to read the theme's DOCUMENTATION, which came bundled with your download. It is often very likely that you will find an answer to your question there.
  • Please open a PUBLIC TICKET, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support DOES NOT include theme customisation, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
  • Post as much information as you can on your requests: LINKS AND SCREENSHOTS are always welcome! Provide us with all the information you can give us!
  • Please read Definition of Item Support article to understand what included to item support.

  Featured Articles

Google Maps Api Key

Google Maps started requiring an API key on June 22, 2016.  If you want to use our Google Maps with Get to Direction widget, you need to sign up to ...

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My site is running slowly / taking time to load

Slow loading/site speed?As you saw when viewing the demos of our themes, our themes are capable of being blisteringly fast, however you may occationaly notice your ...

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Change Get Direction Map ML to KM

Please go to your Includes/map.js file and change the 32 - 36 lines with the code below getSelectedUnitSystem:function () { return ...

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  Public Ticket Activity

Nikolas Demo   Updated 3 days ago   11   Landmark - Construction WordPress Theme Most recent comment from Blicca Support: Hi Nikolas, If you dont need individual page, you can use image media masonry grid element in visual composer. or  You can go to wordpress dashboad > visual composer > grid builder and edit ... Jardel_N Change color menu "Style Easy"   Updated 3 days ago   8   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support: Hi, Thank your for your kind words. Kind Regards Santiago PLUGIN UPDATES   Updated 3 days ago   4   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Blicca Support: Hi, It seems that you have imported deme content twice... We have placeholder images because all images in demo are not included with theme.  It seems that you dont have a live web site, so ... Santiago Update Visual Composer & Layer Slider   Updated 4 days ago   2   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Blicca Support: Hi, We dont have Layer Slider in Pronto. You're using latest version of plugins. When plugin's developers release an update, we will update our theme and you will be able to update ... Vach Rivero Visual Composer Recent Blog Post   Updated 6 days ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support: Hi, We can help for this small issue. Paste this code to huge themeoptions > general settings > custom css @media (max-width: 480px) { .bt_recent_blog-style8 .blog-content { display: none; ... Stephanie Getting started on website building / Huge Theme Options missing   Updated 6 days ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support: Hi, For your huge themeoptions issue, go to plugins and delete reduxframework plugin and then go to Appearence > Install Plugins and install redux plugin but don't update it. Importing Demo ... Basil Customize search result page   Updated 6 days ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support: Hi Basil, Huge does not have a customisation of search page but developer team is working on new update for this issue. Kind Regards zast Wild Theme Plugins   Updated 6 days ago   2   Wild - Personal / Travel Blog Wordpress Theme Most recent comment from zast: Sorry you can change to closed I have find solution : I have decompress plugin and I upload manually to wordpress plugin folder Shane Parse Error   Updated 1 week ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Shane: Nevermind! I was running an old version of PHP. Thanks! Alejandro Blog Share Links   Updated 1 week ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support: Hi, We have added it to-do list.  You will get the options with new update of huge. Kind Regards francesca si copyright text   Updated 1 week ago   2   Farmvilla - Organic Foor WordPress Theme Most recent comment from Blicca Support: Hello, Footers can be edited easily from Dahsboard > Footer > Footer 1 After opening the footer you can see the whole footer section is created by using VC page builder.  Let us know if that ... Eric Hays Demo Import   Updated 1 week ago   2   Farmvilla - Organic Foor WordPress Theme Most recent comment from Blicca Support: Hi Daniel, Go to your wordpress > plugins  Delete reduxframework. Go to appearence > install plugin, install reduxframework  don't update redux Check themeoptions again.  If you can't see ... francesca si demo import   Updated 1 week ago   7   Farmvilla - Organic Foor WordPress Theme Most recent comment from Blicca Support: Hi, Plugins like Visual Composer, Revultion Slider and Visual Composer Addons are bundled with the theme there is no license key as the plugin was included with the theme files. We recommend ... daniel kim demo import   Updated 1 week ago   3   Farmvilla - Organic Foor WordPress Theme Most recent comment from Blicca Support: Hi Daniel, Please share with us your admin login credentials we will fix your issue manually. Send your credentials in a private reply. Kind regards, Blicca Themes Support Team Salvador I NEED MY PAGE TO LOOK LIKE THE FIRST EXAMPLE THAT THE TEMPLETE SHOWS.   Updated 1 week ago   4   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support: Hi, In themeforest download page,  download "All files" and then extract it to a folder. You will see latest version of medicom, documentation folder etc.  Kind Regards
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