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  • Support Working time: 10:00 - 20:00 GMT+2 Working days only (Mon - Fri)
  • Estimated ticket and answers review time: 1-2 business days.
  • Please make sure to read the theme's DOCUMENTATION, which came bundled with your download. It is often very likely that you will find an answer to your question there.
  • Please open a PUBLIC TICKET, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support DOES NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customizations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
  • Post as much information as you can on your requests: LINKS AND SCREENSHOTS are always welcome! Provide us with all the information you can give us!
  • Please read Definition of Item Support article to understand what included to item support.

  Featured Articles

My site is running slowly / taking time to load

Slow loading/site speed?As you saw when viewing the demos of our themes, our themes are capable of being blisteringly fast, however you may occationaly notice your ...

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Change Get Direction Map ML to KM

Please go to your Includes/map.js file and change the 32 - 36 lines with the code below getSelectedUnitSystem:function () { return ...

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  Public Ticket Activity

Michael Visual Composer   Updated 15 hours ago   2   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Michael,You can see your plugins wordpress > pluginsIf you cant see visual composer, go to appearence > install pluginsOur plugins is in medicom / plugins folder.  (extract medicom zip in your ... Ingrid Helen Sørensen Scrolling too fast   Updated 15 hours ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi,If you enable scrolling it will look faster. Disable the smooth scroll and it will be the standard as your browser speed is. We have just added the smooth scroll to the theme and haven't changed ... Daniela Developer Mode Enabled   Updated 16 hours ago   3   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi, 2) You can add margin,padding, border with editing your row in visual composer but if you want to enable auto-margin for all your slider. Use this custom css in theme options > general ... Umut oztutk layer slider issue after update   Updated 16 hours ago   5   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Umut,Can you please use private reply and give us a user / pass, we will check your settings and plugins.Kind Regards Stephanie Turzanski load time   Updated 16 hours ago   2   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Blicca Support:Hi Stephanie,Page Speed is not our job. Most of page speed issue is related your hosting, your image, your settings etc.For example, we have checked your page and we have seen your images are really ... virender Facebook sharing title and post info   Updated 2 days ago   1   Selfie - Personal Blogging Theme Most recent comment from virender:Hi,I am getting bellow issues when sharing my post to facebook.1. Title comes twice as I have attached the screenshot2. Blog Meta (Post info like : date of post, comments, author, likes and ... Vladimir Image upload   Updated 3 days ago   4   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi Vladimir, There seems to be a small issue with Visual Composer. Our developers are aware this situation and are working to fix the issue. To small fix your issue we recommend you to use ... acmss Cannot edit Restaurant Menu Accordian   Updated 3 days ago   6   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Blicca Support:Hello,Please add the codes below in your Appearance > Theme Options > Custom CSS section. .bt-menu-item-s1 .bt-menu-itemThumb{display:none;}Kind regards,Blicca Themes Support Team Helga child theme   Updated 3 days ago   8   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:We are glad that it worked ;)Cheers Erin disable autoplay - testimonial slider   Updated 3 days ago   2   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi Erin,To disable the autoplay for the "Testimonial Slider" go to your theme files JS/main.js file and change line line 192 like below. autoplay: false,Kind regards,Blicca Themes Support Team Mariano Upload Demo Content   Updated 4 days ago   3   Mukam - Limitless Multipurpose Wordpress Theme Most recent comment from Mariano:Thanks. The new settings are applied but the same error appears: "file doesn't exist" as you see in the attachement. digi_trade Digi Woocommerce update   Updated 5 days ago   37   Mukam - Limitless Multipurpose Wordpress Theme Most recent comment from digi_trade Digi:Hi,Thank You very much! Looks much better.Seems like most of the things are working. Now need to figure what happened with urls and second language. Appreciate for the great support!Kind ... Dev Demo Theme   Updated 5 days ago   3   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi,Go to wordpress > plugins delete reduxframework and then go to Appearence > Install Plugins Install redux but dont update redux plugin.And you will see importer section in Huge ... Alejandro Pinzon Theme Demo is broken   Updated 5 days ago   3   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi,Please check your other ticket https://bliccathemes.ticksy.com/ticket/752228 Laurie Slider   Updated 5 days ago   5   Medicom - Medical & Health Wordpress Theme Most recent comment from Laurie:The testimonial slider was set in the demo content import - thank you so much for your help.
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