Okay
  • Support Working time: 10:00 - 20:00 GMT+2 Working days only (Mon - Fri)
  • Estimated ticket and answers review time: 1-2 business days.
  • Please make sure to read the theme's DOCUMENTATION, which came bundled with your download. It is often very likely that you will find an answer to your question there.
  • Please open a PUBLIC TICKET, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support DOES NOT include theme customisation, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
  • Post as much information as you can on your requests: LINKS AND SCREENSHOTS are always welcome! Provide us with all the information you can give us!
  • Please read Definition of Item Support article to understand what included to item support.

  Featured Articles

My site is running slowly / taking time to load

Slow loading/site speed?As you saw when viewing the demos of our themes, our themes are capable of being blisteringly fast, however you may occationaly notice your ...

Read Article

Change Get Direction Map ML to KM

Please go to your Includes/map.js file and change the 32 - 36 lines with the code below getSelectedUnitSystem:function () { return ...

Read Article

  Public Ticket Activity

Mahipal When I click on FrontEnd Editor it keeps loading and nothing comes up   Updated 10 hours ago   1   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Mahipal:When I click on FrontEnd Editor it keeps loading and nothing comes upWhen I set up the site, I was able to manage the website using the front end editor and was able to drag and drop, but I no longer ... JP Visual Composer LIcense   Updated 14 hours ago   5   Medicom - Medical & Health Wordpress Theme Most recent comment from JP:I looked everywhere. Where do I find the theme update button and version info? I can't find it at Blicca or Envato. Tom get in touch widget problem   Updated 18 hours ago   5   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Tom,We have logged in but couldn't reach the Appearance section from dashboard. It looks like below image. We need to add the code below in your Theme Options > Custom ... Tom gap between picture and row...   Updated 18 hours ago   2   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Tom,Please check the margin and paddings of the image element. You can position it by adding margin top to the image. Hope that helps. Kind regards,Blicca Themes Support Team Kostas Ntelias Problem with responsiveness in Apple devices   Updated 22 hours ago   1   Medicom - Medical & Health Wordpress Theme Most recent comment from Kostas Ntelias:Hello,I found a problem with the responsiveness in mainly Apple devices. I attach the files from the test I made. Mainly i have an issue with the resizing of images and some ... digi_trade Digi Ajax cart/checkout   Updated 1 day ago   1   Mukam - Limitless Multipurpose Wordpress Theme Most recent comment from digi_trade Digi:Dear Support, Hope everything is going well! I have question about Ajax in cart/checkout. At cart page, when I tried to make ajaxify the "update cart button",  then the button itself ... Morning Post hack cleanup for Pronto   Updated 2 days ago   2   Pronto - Restaurant & Food Wordpress Theme Most recent comment from Blicca Support:Hi Morning,Are you installing latest version of theme?Please go to themeforest download page and download latest version of theme.Delete old one and install new version of Pronto.Kind Regards Faiq Parr Drop down menu hover speed   Updated 2 days ago   4   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi Faiq,You can use our previous reply.  .dropdown-menu { top: 60px; }You can change the number less or more... ( 50px or 70 px... depending on your request)Kind Regards Alejandro Pinzon Two Questions   Updated 2 days ago   5   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Alejandro Pinzon:Thanks! Tom Icon not showing up   Updated 5 days ago   2   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hello,Please use Get In touch Widget in footer section and add the codes below in it. (+09) 0323 750 4561 support@mukam.com www.mukam-studio.com Mon - Sat 9:00am - 6:00 pm Envato Marketplace ... Tom newsletter plugin   Updated 5 days ago   4   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:You are welcome.Cheers Tom background???   Updated 5 days ago   2   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Tom,It is a background image that we have used in the demo You can get it from below.Kind regards,Blicca Themes Support Team Jen Rosario Portfolio Archive Link   Updated 5 days ago   4   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:Hi Jen,I will surely point that to our developers. Thanks for your feedback.Kind regards,Blicca Themes Support Team Ingrid Helen Sørensen Featured image blog post   Updated 5 days ago   9   HUGE - Ultimate Builder Wordpress Theme Most recent comment from Blicca Support:You are welcome :)Cheers CARMEN DELIA PEREZ GONZALEZ a page with custom menu links   Updated 5 days ago   2   Medicom - Medical & Health Wordpress Theme Most recent comment from Blicca Support:Hi Carmen,Unfortunately this option is not doable with the Medicom theme. We are sorry.Kind reregards,Blicca Themes Support Team
https://bliccathemes.ticksy.com/