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  • Support Working time: 10:00 - 20:00 GMT+2 Working days only (Mon - Fri)
  • Estimated ticket and answers review time: 1-2 business days.
  • Please make sure to read the theme's DOCUMENTATION, which came bundled with your download. It is often very likely that you will find an answer to your question there.
  • Please open a PUBLIC TICKET, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
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  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Codeable.com Team.
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  • Please read Definition of Item Support article to understand what included to item support.

Public Tickets

moreleads Creating an event   Pronto - Restaurant & Food Wordpress Theme   Updated 7 hours ago   2 Most recent comment from Blicca Support:Hi, 1) Did you mean EventSlider or Event(on). 2) Which version of Pronto are you using? Kind Regards Alessandro Shop sidebar   Farmvilla - Organic Foor WordPress Theme   Updated 7 hours ago   3 Most recent comment from Blicca Support:Hi Alessandro, You have fixed your issue just like we do Btw, if you want to add extra widgets with visual composer, you can do this too. Shop sidebar contains Appearence Widgets + Visual Composer wid ... Marco Woocommerce   Medicom - Medical & Health Wordpress Theme   Updated 7 hours ago   2 Most recent comment from Blicca Support:Hi Marco, Medicom does not support WooCommerce.  Of course you can install and start to use it but it has not got any style for this. You can edit your shop page and choose other template, it may wor ... TomasAzevedo Logo for Sticky (only)   Pronto - Restaurant & Food Wordpress Theme   Updated 7 hours ago   4 Most recent comment from Blicca Support:Hi, This is a custom and interesting request.  Pronto does not have this option but I can advice a tricky way for this. Just upload a small and transparent png for "Logo Upload"  For example I have ... Sebastian Translate Theme   Farmvilla - Organic Foor WordPress Theme   Updated 8 hours ago   1 Most recent comment from Sebastian:Hi guys, Have some questions to translate the theme, I create a .mo and .po and put it in the "farmvilla-organic-theme/languages/" the file translated like: farmvilla-organic-theme-es_CL.po and .mo. ...